❌
No Cash Refunds
On deposits
✅
Wallet Credit
For failed orders
🔄
Refill Available
For eligible services
1. No Cash Refund Policy
All payments made to SMM Providers OP via EasyPaisa, JazzCash, or Raast are non-refundable once credited to your wallet balance. This is a standard industry policy for digital SMM services.
Your wallet balance can be used to place orders for any available service on our platform.
2. Failed & Cancelled Orders
- If an order fails to start, the full order amount is returned to your wallet balance automatically
- If an order is cancelled before processing begins, the full amount is returned to your wallet
- If an order is partially delivered before stopping, partial credit may be issued proportionally
3. Refill Policy
Some services on our platform include a Refill Guarantee. This means:
- If followers/engagement drop within the specified refill window (shown in service description), you can request a free refill
- Refills are not cash refunds — they replenish the delivered quantity
- Drops caused by major social media platform purges (mass bot removal campaigns) are handled via refills, not cash compensation
- Refill requests must be submitted within the guarantee window
4. What Is NOT Covered
- Orders placed with incorrect social media links or private account URLs
- Orders that were delivered successfully but the user later changed their mind
- Drops caused by the user changing their account to private after ordering
- Account bans or restrictions imposed by social media platforms
- Orders for services that explicitly state "No Refill" in the description
5. Chargeback Policy
⚠️ Chargeback = Permanent Account Ban
If you file a chargeback, payment dispute, or fraud claim with EasyPaisa, JazzCash, Raast, or any financial institution for payments made to SMM Providers OP, your account will be immediately and permanently terminated. All previously delivered services will be reversed where technically possible. We reserve the right to pursue legal remedies available under Pakistani law.
6. How to Request a Refund/Credit
To request a wallet credit for a failed or eligible order:
- Go to your Orders page in the dashboard
- Find the failed or incomplete order
- Contact support with your Order ID and description of the issue
- Our team will review and process within 24–48 hours
Contact: support@smmprovidersop.com (placeholder)