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Privacy Policy

Last updated: November 4, 2026

1. Introduction

SMM Providers OP ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your data when you use our website at smmprovidersop.com.

By creating an account or using our services, you consent to the practices described in this policy. This policy complies with Pakistan's Prevention of Electronic Crimes Act (PECA) 2016 and aligns with international standards including GDPR.

2. Data We Collect

We collect the following categories of personal data:

Account Information

Email address, display name, profile photo (optional), and User ID — collected via Clerk authentication when you sign up.

Payment Information

Transaction ID (TID), sender name, payment amount, and payment channel (EasyPaisa, JazzCash, Raast) — submitted by you during wallet top-ups. We do NOT store full bank account numbers or card details.

Order Data

Social media links/URLs, service IDs, quantities, and order history — submitted by you when placing orders.

Technical Data

IP address, browser type, operating system, and page visit data — automatically collected by Cloudflare for security and performance.

Session Data

Session tokens, JWT tokens, and authentication state — managed by Clerk to keep you securely logged in.

3. How We Use Your Data

  • To create and manage your account
  • To process wallet deposits and verify payments
  • To fulfill your SMM service orders
  • To provide customer support
  • To detect and prevent fraud and abuse
  • To send you important service notifications (not marketing emails)
  • To improve our platform performance and reliability

4. Third-Party Services We Use

We share limited data with trusted third-party service providers solely to operate our platform:

ServicePurposeData Shared
Clerk (clerk.com)User authentication & sessionsEmail, name, User ID
CloudflareCDN, hosting, security, analyticsIP address, page views
SMM API Providers
(JustAnotherPanel, Peakerr, SMMMain)
Order fulfillmentSocial media URLs, order details
Google Gemini APISMS/payment OCR verificationSMS text content only
Discord WebhooksAdmin order notificationsOrder details, payment alerts

We do NOT sell your personal data to any third party.

Note: Cloudflare servers are located in the United States and European Union. By using our service, you consent to your technical data being processed on these servers.

5. Cookies

We use only essential cookies required to operate the service:

  • __session — Clerk login session (essential)
  • __client_uat — Clerk active user tracking (essential)
  • __cf_bm — Cloudflare bot management (essential)

We do not use advertising, tracking, or marketing cookies. See our Cookie Policy for full details.

6. Data Security

We implement industry-standard security measures including:

  • HTTPS/TLS encryption for all data in transit
  • Cloudflare DDoS protection and WAF
  • Clerk SOC 2 Type 2 compliant authentication
  • Encrypted database storage via Cloudflare D1

7. Your Rights

You have the right to:

  • Access — Request a copy of the data we hold about you
  • Correction — Request correction of inaccurate data
  • Deletion — Request deletion of your account and associated data
  • Withdrawal of Consent — Stop using our services at any time

To exercise these rights, contact us at: support@smmprovidersop.com (placeholder — update when email is ready)

8. Data Retention

We retain your personal data for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days, except where required by law or fraud prevention obligations.

9. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were made. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests:

SMM Providers OP

Email: support@smmprovidersop.com (placeholder)

Website: smmprovidersop.com

Operating under the laws of the Islamic Republic of Pakistan